Home Regulations

Store Regulations

I. General Provisions

These Terms and Conditions set out of the rules for using the online service available at https://filamentpoint.com, including in particular:

  • the rules for the provision of electronic services,
  • the rules for the sale of goods via the online store,
  • the rights and obligations of the Seller and Customers.

The owner of the service and the seller is GOTOMA spółka z ograniczoną odpowiedzialnością, with its registered office at ul. Nawojowska 38a, 33-300 Nowy Sącz, Poland, NIP: 7343589668, entered in the relevant register of entrepreneurs. The Filament Point online store constitutes part of the business activity of GOTOMA sp. z o.o. and is operated within the same legal entity.
The Terms and Conditions are made available to the Customer free of charge prior to the conclusion of the contract, in a manner that enables their acquisition, reproduction and storage.

II. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

  • Seller: GOTOMA sp. z o.o.
  • Store/Service: the online store operated at https://filamentpoint.com.
  • Customer: a natural person, legal person or organisational unit with legal capacity, making purchases in the Store.
  • Consumer: a Customer who is a natural person making a purchase not directly related to their business or professional activity.
  • Entrepreneur:  a Customer making a purchase in the course of their business or professional activity.
  • Entrepreneur with Consumer Rights: a natural person conducting a sole proprietorship who concludes a contract directly related to their business activity, where the subject matter of the contract does not have a professional character for that person.
  • Goods/Product: a movable item offered for sale in the Store.
  • Sales Contract: a distance contract concluded between the Customer and the Seller.
  • Account: an individual Customer account created within the Service.
  • Terms and Conditions / Store Regulations: this document.

III. Technical Requirements

In order to use the Store, the following are required:

  • a device with Internet access,
  • an up-to-date web browser supporting HTML5,
  • enabled cookies and JavaScript
  • access to an email account.

The Seller makes every reasonable effort to ensure the continuous operation of the Store but does not guarantee uninterrupted availability.

IV. Rules for Using the Store

  • Use of the Store is voluntary and free of charge.
  • The Customer is obliged to use the Store in accordance with applicable laws, these Terms of Conditions, and the principles of social coexistence.
  • It is prohibited to provide unlawful content or content infringing the rights of the third parties.

V. Registration and Customer Account

  • The Customer may place orders without registration or by creating an Account.
  • Account registration is voluntary and free of charge.
  • The Customer is responsible for maintaining the confidentiality of their login details.
  • The Customer may delete their Account at any time.

VI. Offer and Assortment

  • The Store sells goods, in particular consumables for 3D printing (filaments), as well as other products currently offered in the Service.
  • The Seller reserves the right to extend or modify the assortment.
  • Information about Products does not constitute an offer wtihin the meaning of the Civil Code, but an invitation to conclude a contract.

VII. Placing Orders

Orders may be placed 24/7 via the Store.
In order to place an order, the Customer shall:

  • select Product,
  • add it to the shopping cart,
  • complete the order form,
  • accept the Terms and Conditions,
  • make a payment.

The Sales Contract is concluded upon electronic confirmation of acceptance of the order by the Seller.

VIII. Prices and Payments

All prices displayed in the Store are gross prices (including VAT). Delivery costs are added to the Product price and are communicated to the Customer before the order is placed. Available payment methods include in particular:

  • electronic payments,
  • payment cards,
  • other payment methods made available in the Store.

Available payment cards:

  • Visa
  • Visa Electron
  • Mastercard Electronic
  • Maestro

Electronic payments are processed by external payment service providers, including PayTel and Autopay S.A.

If the Customer chooses electronic payment or payment by card, the order processing time shall be calculated from the moment of receiving a positive payment authorisation.

Order processing is subject to successful payment.

IX. Delivery

  • Delivery is carried out within the terrority of Poland and to other countries indicated in the Store.
  • The order fulfilment time is specified in the Product description or during the ordering process.
  • The Seller shall not be liable for delays resulting from circumstances beyond its control.

X. Right of Withdrawal from the Contract

The Consumer and the Entrepreneur with Consumer Rights have the right to withdraw from a distance sales contract within 14 days, without giving any reason and without incurring costs, except for the costs specified in the section.
The withdrawal period shall expire:

  • on the day the Customer takes possession of the Goods,
  • or in the case of a contract covering multiple Goods - on the day the Customer takes possession of the last of the Goods.

In order to exercise the right of withdrawal, the Customer must inform the Seller of their decision by submitting a clear statement (e.g. electronically or in writing). Tomeet the deadline, it is sufficient to send the statement before the expiry of the withdrawal period.

In the event of effective withdrawal from the contract, the contract shall be deemed not concluded, and the Seller shall remburse all payments received from the Customer, including the costs of delivering the Goods to the Customer, no later then 14 days from the date of receipt of the withdrawal statement. The reimbursment shall be made using the same means of payment as used by the Customer, unless the Customer has expressly agreed to a different method that does not incur any additional costs.

The Seller may withold reimbursement until:

  • the undamaged Goods are received back,
  • or the Customer provides proof of having returned the Goods.

The Customer shall return the Goods without undue delay, no later than 14 days from the day on which they withdrew from the contract. The Customer shall bear the direct costs of returning  the Goods to the address: Filament Point, ul. Nawojowska 38a, 33-300 Nowy Sącz, Poland.
The Customer is liable for any diminished value of the Goods resulting from use other than what is necessary to establish the nature, characteristics and functioning of the Goods. The right of withdrawal shall not apply to an Entrepreneur who is not an Entrepreneur with Consumer Rights, unless the Seller decides otherwise in individual arrangements.

XI. Complaints and Non-Conformity of Goods with the Contract

The Seller is liable for the non-conformity of the Goods with the contract in accordance with applicable law. Complaints may be submitted electronically or in writing. The Seller shall consider the complaint within 14 days.

In the event that a complaint is accepted and a defect in the Goods is confirmed, the Customer shall be required to return the complained Goods to the following address: Filament Point, ul. Nawojowska 38a, 33-300 Nowy Sącz, Poland.

The refund shall be made no later than 14 days from the date on which the complaint is positively resolved, using the same method of payment as used by the Customer for the purchase, unless the Customer expressly agrees to a different method of refund that does not involve any additional costs.

XII. Electronic Services (Newsletter, Forms)

The Seller provides electronic services free of charge, including:

  • Customer account,
  • newsletter,
  • contact form.

The rules for the processing of personal data are set out in the Privacy Policy, Section §10 Method of Personal Data Processing.

XIII. Personal Data Protection

Personal data are processed in accordance with applicable regulations. Detailed information is provided in the Privacy Policy, which constitutes an integral part of these Terms and Conditions.

XIV. Amendments to the Terms and Conditions

The Seller may amend these Terms and Conditions for important legal or organisational reasons. Amendments shall not affect orders placed prior to their entry into force.

XV. Final Provisions

In matters not regulated herein, Polish law shall apply. A Customer who is a Consumer may use out‑of‑court dispute resolution methods. These Terms and Conditions shall enter into force on the date of their publication in the Service.